Why choose ITS for your IT support and products

Thinking of changing provider?

For most business users, thinking of changing I.T. provider is a decision not to be taken lightly, your business still relies on it's computer systems and you don't want to risk switching to a provider that can't look after you.

We've been in business since 1994 and over that time hundred's of Shetland companies have moved from their current support arrangements to ITS. We make every effort to ensure a smooth transition. Before taking you on as a customer we will be happy to look at your current systems and software and if in the unlikely event we feel that we may not be able to adequately support any particular item, we will advise you of this so that you can make an informed decision on wheither to move to us or not.

So why change to us? There are a number of reasons summarised below:


Using ITS as your IT provider can help reduce your I.T. spend. Although our hourly rate may be a slightly higher than our competitors, this reflects the experience of our staff, ensuring that overall your IT spend will most likely be less.


We pride ourselves on providing a business level response time to calls we receive. If you have an urgent problem, you don't want to wait days for a response. You are in business to make money and you can't do this if you're waiting for a computer technician to turn up. We look after every size of business, from single person to factories with 100+ staff.

Large Spares Stock

We've built up a large stock of spares covering most types of PC in use (past and current), this means that there is less likelyhood that you will have to wait a couple of days for parts to arrive should a repair require it.

Business Experience and Skills

We look after hundred of local companies, ranging from single person to companies with 100+ staff. Our engineers are some of the most experienced engineers commercially available in Shetland. Our skills cover:

  • Microsoft NT4/2K/XP/Vista workstation
  • Microsoft NT Server & 200x Server/SBS 200x
  • Microsoft Exchange Server/POP3
  • Microsoft Office (Word, Excel, Outlook, Publisher, Powerpoint, Access)
  • Sage Accounting Software
  • Experience with Dell/HP (Compaq)/Acer/Fujitsu.IBM and almost all major computer manufacturers
  • Experience with local system types current and past (ITS, MES, SOS Systems/Shetland Office Supplies, Raven, Zettech)
  • We are the only engineers in Shetland certified to work on Dell PC's, laptops and servers
  • We have extensive experience of installation, configuration and troubleshooting network and server issues
  • Installation of structured cabled and network equipment
  • Troubleshooting and repair of business laser printers down to part level


Confidential and Professional Service

Particularly in Shetland, confidentially is of great concern to business users. We have built a reputation for providing a professional and confidential service, therefore you can be assured that any business details/conversations will remain strictly confidential.

100% Shetland Owned and Operated

Formed by local businessman Roland Hawkins in 1994, we remain 100% Shetland owned and operated. We are in business for the long term and we want you to succeed, therefore you won't be faced with a short term, hard sell operation that is the hallmark of many commission based IT companies.


We treat each of our service clients individually and are happy to customise the service we provide, terms of business to fit in with your requirements.


Options - Thinking of moving provider?
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