About ITS (Shetland) Ltd

ITS Shetland Office PictureInformation Technology Systems (ITS) was originally founded in 1994 by Roland Hawkins with the aim of providing a high quality of service throughout Shetland to both local business computer users and UK mainland based companies with branch offices in Shetland.

The primary customer base is the business community, from the small office/home office market to large multi-user network clients. The company provides a range of products and services to the business community, though ITS also offer a complete range of products and services to home users.

  • Brand Name Computer systems (Workstations, Laptops & Servers) such as Dell, Toshiba, NEC, Sony, IBM, etc
  • Network Installation & Configuration (peer-to-peer, NT and Windows 2000 Server based)
  • Business software
  • Fault Diagnosis and repair services (for PC’s, peripherals and network systems)
  • Extensive business level support, both on-site and off-site via remote control & telephone
  • Third party support/Outsourcing (support for IT companies/company IT departments out-with Shetland)
  • Development of custom Microsoft Windows and Intranet/Internet applications

On a day to day basis the company:

Advises clients on hardware and software solutions to meet business requirements

  • Installs hardware and software
  • Provides on and off-site support for clients
  • Provides fault finding and repair services

In addition, ITS works closely with Business Support Solutions, suppliers of IT Training, Accounts software, Web Services and Business solutions to compliment our range of professional business IT services.

Technical Support Staff

  • Roland Hawkins
    Founder and owner of Information Technology Systems, Roland Hawkins has over 25 years experience in providing the Shetland Business community with IT services and support, from computer configuration & repair services to support and installation of multi-user local and wide area networks.
  • Stuart Boocock
    Stuart is a fully experienced senior engineer with extensive experience in installation, troubleshooting, repair, configuration and setup of the full range of products ITS supports and supplies, from the single home office machine to the most complex of multi-user server based networks.
  • Alice Maguire
    Alice provides repair and installation services for the full range of small business IT products we supply, including troubleshooting and repair of business computer systems & peripherals.
  • Alec Watt
    Joining us after the closure of Shetland Office Supplies, Alec has been providing installation and support for small and large business users for a number of years including installation of structured cabling, printer repair, desktop and laptop support, etc.

Company philosophy
The company is committed to providing a high standard of service to all clients. From it’s foundation in 1994, ITS has built its reputation on strong customer service. We aim to operate as a professional service rather than a retail outlet. We believe that all members of the company play an important role in helping achieve company success. We encourage initiative and creativity and welcome any ideas about the development, strategies or direction of the company. We believe in treating our staff as a valued part of the company.

"Information Technology Systems" is a trading style of ITS (Shetland) Ltd, a company registered in Scotland no. SC263105, registered address as above.


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